The network operations center continuously monitors the performance and health of your network and is the first line of defense against network disruptions.


Speak to a Connectivity & Network expert

Network challenges? We've got you.

In the unlikely event something breaks, our Network Operations Centre (NOC) has your back.

When can you contact support?
You can contact the support team Monday to Friday, from 8am until 6pm AEST/AEDT. For ‘priority 1 incidents’, we’re available 24/7 365 days a year.

How do we support you?
We’ll provide support remotely, via phone, email, web portal or on-site

NOC circle v 2


What makes Fastrack NOC different?

2Artboard 1-3

Expert troubleshooting

We love tackling your most difficult connectivity
challenges and we’re committed to setting the bar for peak performance.

2Artboard 1-3

On-site support

We’re always looking for an excuse to visit you on-site! Where it makes sense, we’ll come to you!

2Artboard 1-3

Contact us however you like

Whether you prefer phone calls, email or web portal, choose how you sing out for help, and we’ll be there.

2Artboard 1-3

24/7/365 Support

Your success is our success. That’s why you can contact us 24 hours a day, 7 days a week, 365 days in the year for serious issues.

Service targets

We’ve quantified what ‘great service’ looks like. You better believe these are the most important numbers in our business.

Description Target
Service availability 99.9%
Answer a call during business hours 2 mins
Answer a call after business hours 10 mins
Respond to initial email request 1 hour
Provide an update 10 business hours



2Artboard 1-1




Fastrack insights

Read, listen or watch connectivity and network insights from around Fastrack and its partners.


Need advice?

Schedule a call with a network or connectivity expert.

Speak to an expert >

2Artboard 1-5